Refund policy

Shelby Wear Return and Refund Policy

1. Return Eligibility

  • Time Frame: Items must be returned within 14 days of the delivery date.
  • Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
  • Exclusions: The following items are not eligible for return:
    • Sale items
    • Undergarments
    • Custom or personalized items
    • Gift cards

2. Return Process

  • Initiate Return: Contact our customer service team at shelbywearhr@gmail.com to initiate a return. Please provide your order number and reason for the return.
  • Return Authorization: You will receive a return authorization number and detailed instructions on how to send back your items.
  • Shipping: Customers are responsible for return shipping costs unless the item received was incorrect or damaged.

3. Refunds

  • Processing Time: Once we receive your return, please allow 5-7 business days for the inspection and processing of your refund.
  • Refund Method: Refunds will be issued to the original payment method. If the original payment method is no longer available, store credit will be issued.
  • Notification: You will receive an email notification once your return has been processed and your refund has been issued.

4. Exchanges

  • Direct Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

5. Damaged or Incorrect Items

  • Report Issues: If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order.
  • Resolution: We will provide a prepaid return shipping label and send a replacement item at no additional cost, or issue a full refund, including original shipping charges.

6. Final Sale Items

  • Non-Returnable: All items marked as "Sale" cannot be returned or refunded.

7. International Returns

  • Policy: International customers must cover the return shipping costs. Duties, taxes, and original shipping charges are non-refundable.

8. Contact Information

For any questions or concerns regarding our return and refund policy, please reach out to us:

Thank you for shopping with Shelby Wear!